Due to the ongoing pandemic, and to help keep you and our colleagues safe we’re following national guidance and minimising face to face contacts. We will continue to support you through video consultation, telephone consultations and virtual clinics and we’ll see you face to face where this is safe, and the most appropriate way to support you in line with the national guidance.


Keeping you safe when you visit us

We’re following government guidelines to make sure all our premises are up to standard and safe.

When you visit us, you’ll see a certificate that confirms we’re complying with the government’s guidance on managing the risk of COVID-19. Please play your part in keeping everyone safe by sticking to the social distancing guidelines. Click here to view certificate


Virgin Care are continuing to provide community health care and guidance during the current COVID-19 pandemic. Where necessary, some face to face assessments are still taking place, with the appropriate infection control measures in place. All other assessments are being carried out over the telephone, via text, or using a virtual video consultation.


It is important that children and young people are still able to access community health care services, and we encourage families and professionals to continue to refer to our services during this time. For more information on how to make a referral, visit our Single Point of Access page for referrers.


If you have any questions, please call our Single Point of Access (SPA) on 0300 247 0090 (Monday to Friday 9:00am – 5:00pm). Alternatively you can email us on



Online resources


Download our handy compilation of online resources for families, which you may find helpful during these challenging times.


NHS website on coronavirus: Up to date and reliable information and advice about coronavirus.


NHS Guidance for Parents/Carers: Downloadable guidance on childhood injury and illness.


Wiltshire Parent Carer Council (WPCC): Lots of excellent resources to support parents and carers of children and young people with SEND.


Wiltshire CAMHS: Advice and support regarding child and adolescent mental health.


Wiltshire Health and Care Dietetics: Resources and advice for parents and carers on maintaining a healthy diet for children during coronavirus.