Due to the ongoing pandemic, and to help keep you and our colleagues safe we’re following national guidance by primarily supporting you through video consultation, telephone consultations and virtual clinics. We are now holding a small number of face to face appointments, where there is an identified need and we are unable to undertake the assessment by virtual consultation.


Keeping you safe when you visit us

We’re following government guidelines to make sure all our premises are up to standard and safe. All of our staff will be wearing personal protective equipment appropriate to your appointment.

When you visit us, you’ll see a certificate that confirms we’re complying with the government’s guidance on managing the risk of COVID-19. Click here to view the certificate.

Full instructions for what to do when arriving at one of our premises will be provided on your appointment letter. When you arrive, please be patient and follow any further instructions given by members of our team. Please play your part in keeping everyone safe by sticking to the social distancing guidelines.


Accessing our services

It is important that children and young people are still able to access community health care services, and we encourage families and professionals to continue to refer to our services during this time. For more information on how to make a referral, visit our Single Point of Access page for referrers.


If you have any questions, please call our Single Point of Access (SPA) on 0300 247 0090 (Monday to Friday 9:00am – 5:00pm). Alternatively you can email us on



Online resources


Download our handy compilation of online resources for families, which you may find helpful during these challenging times.


NHS website on coronavirus: Up to date and reliable information and advice about coronavirus.


NHS Guidance for Parents/Carers: Downloadable guidance on childhood injury and illness.


Wiltshire Parent Carer Council (WPCC): Lots of excellent resources to support parents and carers of children and young people with SEND.


Wiltshire CAMHS: Advice and support regarding child and adolescent mental health.


Wiltshire Health and Care Dietetics: Resources and advice for parents and carers on maintaining a healthy diet for children during coronavirus.