We’re sorry things haven’t gone well, and we’ll do everything we can to resolve your issue.
Our aim is to deliver high quality services with a great experience, and as such we are always striving for better. From time to time, things don’t go quite so smoothly and so we really appreciate hearing from you what we did right and what we could be doing better. We have a range of ways to hear back from you from the Friends and Family Test if your feedback is more general, or through our complaints process which is aligned with the process other NHS organisations follow. Our complaints team are independent of our services, so you can raise an issue with them online, by post or over the telephone and be sure you won’t need to speak to people who are involved in your care.