A dedicated team of customer focussed administrators provide advice and support on:

  • The range of services that we offer
  • Referral criteria for accessing our services
  • Other organisations available in Wiltshire that may be able to provide help
  • Guidance on the referral process
  • Managing appointments
  • Requesting repeat prescriptions and medical supplies

The SPA is supported by a team of experienced clinicians representing our services who will:

  • Provide clinical advice over the phone for families and referrers
  • Signpost to other appropriate acute and community services
  • Triage referrals (including a Multi-disciplinary Team triage for complex referrals)